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We are pleased that you wish to use our website at saddlery.biz. We have a number of terms and conditions that, by using our Site, you agree to be legally bound by. They are therefore important and so please take a few minutes to read them. If you do not agree with terms & conditions set out below please do not use the Site.
You should periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use.
In our terms and conditions, where we refer to "Content" we mean all the text and images contained in, or available from, our Site.
How to Order:
Shopping online at saddlery.biz is easy. Whether you're simply browsing or searching for a specific product there are three ways in which to search:
- Category Search - Simply use the menus on the left hand side of the page to select a category you are interested in. A floating menu will appear with a further selection of categories. Use your mouse to click on the category you are interested in and this will take you into that page. Simply use your mouse to click on the sub category you are interested in and this will take you into view the products. When you are in a sub-category it is possible to return to the previous selection by clicking the link at the top of the page.
- Brand Search – this is a drop down menu located at the top of the page and contains all the brand names of our products. Selecting a brand name will allow you to view all the products by that particular brand.
- Keyword Search – at the top left of the screen you will see a box labelled Search. By typing a keyword into this box you can search the entire contents of the site. For example if you were looking for a vitamin supplement for your horse type the word ‘vitamin' into the box and click Go and all the vitamin supplements should be displayed on the screen.
More Details
When the list of relevant products is displayed on the screen click on the photograph or the more info link for detailed information and a chance to buy this product.
Buying A Product
When you have selected the product you want to buy select the colour and size where applicable and type in the quantity required. Click the ADD TO BASKET button beside it to add this item to your shopping basket. Information about your shopping basket is displayed at all times at the top right hand side of the screen.
When you have finished shopping and are ready to pay for your goods click the VIEW BASKET button at the top of the screen. This will take you to a detailed list of the products in your basket.
Currency
A currency converter has been included to aid international customers. Click on the appropriate flag at the top right hand side of the screen to change the currency to GBP, Euros or US Dollars. This calculation will be based on the exchange rate that day and will therefore is subject to change.
Payment In US Dollars And Euros
When paying by credit card in Euros or US Dollars the total amount in your shopping basket may not be exactly the same as what you will be charged on your credit card. We charge your credit card in £Sterling but it will always be shown on your credit card statement in your local currency. Sometimes there can be a slight variation in the rate the credit card companies calculate. As we have no control over this it is not always possible to have this totally accurate. In most cases you will actually find that the amount charged to your card is slightly less that what your shopping basket shows.
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More Detailed Images
Sometimes it is difficult to see a product from just one small photo. In order to help you with your purchases some products have a more detailed images page. Simply use your mouse to click on the link and this will take you to a page with a larger image on it. Click on the small photos at the bottom of the page to change the large image.
Login
Registering with Saddlery.biz will make future shopping quicker and easier. Your details will be stored and when you return to saddlery.biz simply enter your username and password to login which will save time when checking out. By entering your email address you will be kept up to date with special offers by regular email bulletins.
If you forget your login password please click here
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Method of Payment:
Payment can be made in different ways. We accept payment VISA, Master Card, Switch & American Express. We can also accept payment by cheque, draft. Just print off your order at payment stage and enclose this by post with your cheque or draft. Unfortunately we do not accept Lazer cards at this time.
When paying by credit card it is important that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases. You must confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
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Out-of-Stock:
If there is an item you have ordered via our website that is out of stock we will endeavour to contact you via email within 12 hours during UK working hours.
When you submit an order to us on our website you will receive email conformation saying that we are processing your order. You will then receive a further email from us acknowledging your order and either telling you that your order has been dispatched or giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. You have the right to cancel an order at this stage, providing the order has not been filled and ready for dispatch. Please note that a contract will only be formed between us when the goods have been despatched to you.
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Prices
Whilst it is our intention to keep our website up to date and error free, it is the case that, on occasion, pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct pricing details. You may then either cancel your order or confirm your order at the correct price.
Delivery:
For information on our worldwide delivery, terms and conditions and tracking please click here.
10 Day Money Back Guarantee:
We offer a 10 Day Money Back Guarantee on all our products purchased on saddlery.biz. When buying over the net it can be difficult to know exactly how a product looks and feels. We cover this, so you can do exactly that. If you do not like the goods we will give a full “no quibble” refund. The full cost of the goods will be refunded less the delivery charge. The credit will be added to your credit card. We can also exchange for another product, leave your balance on account or send a cheque for the refund. The refund will be made within 15 days of us receiving the goods. The 10 days will begin from the day you receive the goods. Goods returned after this period will incur a 10% restocking charge. Goods to be returned must be returned using our “Goods Returns Procedure”. They must be returned unused and in their original packaging. If either of these stipulations are not met we reserve the right to refuse credit or incur a 10% repacking/used charge.
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Goods Returns Procedure:
We make every effort to make shopping online with us as convenient as possible for our customers. Every invoice is now accompanied with a return document whereby if an item is unsuitable for any reason you can return it to us within 10 days of receipt. Just complete the document accordingly and post it to ourselves. Please Note. All items must be unworn, unwashed and in their original packaging with labels. Some products are also excluded from our goods return policy as indicated online.
All returns to Old Mill Saddlery are at the customers expense - Please obtain a free certificate of posting from the Post Office. It is important that you keep the receipt of posting, as this will be proof that you have returned the goods to Old Mill Saddlery. Old Mill Saddlery will not accept responsibility for any goods lost by post or courier when being returned by a customer.
Exchanges are subject to an additional carriage charge of which shall be confirmed upon receiving goods at Old Mill Saddlery.
In such cases as misplacing your returns document plase complete the good returns procedure below.
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Go to the " Goods Returns Procedure Form "
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Fill out form and send to Old Mill Saddlery.
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We will then email you a Goods return number (Do not return goods until you receive this number)
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This number must then be placed on the original packing list or a copy of the Goods Returned form and also on the outside of the parcel above the address label.
For example:
GRN 002345
Old Mill Saddlery
110 Larne Road,
Ballycarry,
Carrickfergus,
Co.Antrim
United Kingdom
BT38 9JN
Worldwide returns.
In the event of goods being returned form countries outside the UK and Ireland. If the goods are not faulty their may be an additional charge as well as you cost of returning them to us. In many cases we supplement the outgoing shipping to reduce the cost for you. If this were the case we may have to charge the supplement section of the outgoing shipping. This would be advised if a return was requested.
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Faulty Goods Return Policy
If goods delivered to you are faulty we will be happy to replace them or refund the cost. In order for us to deal with your return efficiently. Please refer the ‘Goods Return Procedure' for details on how to return your goods.
When the goods are received by Old Mill Saddlery the problem will be investigated and a solution resolved. We endeavour to resolve the problem within 3 working days from receipt of the faulty goods. On occasions the product may have to be returned to the manufacturer in order to determine the problem. In this case it may take up to 30 days for a conclusion to be reached. If the goods are found to be faulty we will give a full refund including the cost of postage.
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Warranty Information
Most items in the saddlery.biz website have a manufacturer's warranty, which is passed directly to the customer. Old Mill Saddlery has no control over the terms of the warranty. If your product is faulty on delivery please refer to the '
Faulty Goods Returns Policy
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Site Availability
We will always endeavour to have our site available but we cannot guarantee this. We may have to take down our site for operational or maintenance issues. We don't guarantee a complete error free service at all times.
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Complaints:
We like to deal with complaints as quickly as possible and resolve the complaint. To begin with please email your complaint to complaints@saddlery.biz our customer service department will reply to you with in two working days.
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Data Protection and Privacy:
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
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Collection and Use of Information:
Old Mill Saddlery is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. Old Mill Saddlery collects information from users of our website at several different points.
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Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill customers' orders. In the case of difficulty in processing an order, this information will be used to contact the customer.
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We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
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We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. It is possible to modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
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We may collect information on you that would be relevant to the marketing side of our business. We will not disclose this information to any third party.
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Subscription by any user to our Email Newsletter requires an email address and first and last names. Any other information will be optional
If your personal information should change (such as your address), or if you wish to be removed from our mailing list please contact us at customercare@saddlery.biz
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Security:
This website takes precautions to protect users' information. Saddlery.biz uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.
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Content:
Includes the design of our Site including its text, graphics, icons and layout. Old Mill Saddlery owns structure, selection and arrangement and all of our rights are reserved.
In addition, our Site contains a significant amount of Content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof.
You must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, publish or otherwise use any part of the Content on our Site without our prior written agreement or that of the relevant owner of the Content in question.
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Notification of Changes:
Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.
Price and availability information is subject to change without notice.
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Exclusion of Old Mill Saddlery:
The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.
Old Mill Saddlery does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence, for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.
The use of our Site is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any Content on our Site.
Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other Content accessible via our Site is free of viruses, trojan horses or other harmful matter, nor that our Site will be error free.
We will not be liable for any loss or damage, which results or arises from any claim against you by anyone.
Your liability to us:
You agree that if you submit any comments for inclusion in any part of this site, your statements will be true and accurate, they will not be defamatory of anyone, and they will not infringe anyone¹s rights. You agree that if this is not the case, you will reimburse us any money we are obliged to pay to anyone as a result, and any legal costs we incur in defending or dealing with any such claim.
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Copyright:
Saddlery.biz and Old Mill Saddlery logos are trade and service marks of Old Mill Saddlery. All rights in these trade and service marks are reserved.
Our Site also contains trade and service marks belonging to third parties.
You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner
Unless otherwise specified the copyright in the contents of all the pages in this Website are owned Old Mill Saddlery or are used with permission from the owner.
The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Old Mill Saddlery, except when this occurs incidentally while using the site for private and non-commercial use.
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Law and Jurisdiction:
Our Site is created and controlled By Old Mill Saddlery, a company incorporated under the laws of the UK and Northern Ireland.
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